How Mangalmurti Hospital, Cosmos Clinic & Varad Netralaya collects, uses and protects your personal data, and how to use your rights under the Digital Personal Data Protection Act, 2023.
At a glance
Mangalmurti Hospital, Cosmos Clinic & Varad Netralaya, VIP Rd, Vishnu Nagar, Nanded, Maharashtra 431602 (“we”, “us”), is the Data Fiduciary for personal data collected through this website and its booking and enquiry forms, as the Digital Personal Data Protection Act, 2023 (“DPDP Act”) uses that term. We also follow the Information Technology Act, 2000 and the rules made under it.
This policy covers our website, the online appointment form, the quick enquiry forms and the booking pop-up. Medical records created when you visit the hospital are protected by the hospital’s duty of patient confidentiality and by medical record rules, and are not described here.
| What | Where it comes from | Why we use it |
|---|---|---|
| WhatYour name and mobile number | Where it comes fromBooking and enquiry forms | Why we use itTo find your request, call or message you, and confirm your visit. |
| WhatEmail address (optional) | Where it comes fromBooking form | Why we use itTo send a written confirmation, only if you give one. |
| WhatPreferred date, time slot, doctor or department | Where it comes fromBooking form | Why we use itTo schedule your consultation with the right person. |
| WhatNotes about your health or concern (optional) | Where it comes fromThe message box | Why we use itTo help the doctor prepare. This can be health information, so share only what you are comfortable sharing. |
| WhatProof of your consent: the policy version and time | Where it comes fromRecorded when you tick the consent box on an online booking | Why we use itTo show what you agreed to. |
| WhatThe page you booked from | Where it comes fromAdded automatically to online bookings | Why we use itTo understand which page the request came from. |
| WhatStaff notes, such as “confirmed” or “rescheduled” | Where it comes fromAdded by our staff | Why we use itTo manage your appointment. |
| WhatIP address, browser type and pages requested | Where it comes fromAutomatically, through our hosting provider | Why we use itTo deliver the website and protect it from attacks. |
| WhatYour language and cookie choices | Where it comes fromStored in your own browser | Why we use itTo remember your choices. See the Cookie Policy. |
We do not ask for Aadhaar, bank or payment details on this website. Please do not write such details in the notes box.
There are two routes, and it is worth knowing which one you are using.
Our website never copies your name, phone number or notes into your browser’s storage.
We use your details with your consent, which you give by ticking the consent box before sending a form. When you voluntarily give us details for one purpose, such as asking for an appointment, we use them only for that purpose. We may also use data where the law requires it, to respond to a medical emergency, or to protect someone’s life or health.
You can withdraw consent at any time, as easily as you gave it: tell us (see section 8) or switch off optional cookies from Cookie Settings in the page footer. Withdrawing does not affect what we lawfully did before, but we may then be unable to continue with your request.
Children. If a request is for a child under 18, or for a person who cannot make decisions for themselves, it must be made by a parent or lawful guardian, who gives consent for them. We do not track children, monitor their behaviour or show them targeted advertising.
When you ask us to delete your data we do so, unless the law requires us to keep it. If we must keep something, we tell you.
If a personal data breach affects you, we will tell you, and the Data Protection Board of India, as the law requires.
Under the DPDP Act you have these rights over your personal data:
To use a right, send a request through the Grievance Redressal & Data Rights page, or contact the officers in section 10. We may ask you to confirm the mobile number you used, so that nobody else can see or change your details.
We aim to acknowledge your request within 3 working days and give our reply within 30 days. If the law sets a shorter time, we follow that.
Essential storage keeps the site working and remembers your language and choices. Analytics and embedded Google Maps stay off unless you allow them. We use no advertising cookies and no Meta (Facebook) pixel. You can change your choices at any time from Cookie Settings in the footer. Details are in our Cookie Policy.
Contact these officers for any question or complaint about your personal data. Both can be reached at the hospital desk below.
Answers your questions about how we collect, use and protect personal data.
Receives and resolves complaints and requests about your personal data, and about our website or services.
If you are not satisfied with our reply, you can complain to the Data Protection Board of India. The law asks you to use our grievance process first.
Prefer to write it down? Use the Grievance Redressal & Data Rights page to prepare a message.
We will update this page when our practices or the law change, and show the version and date at the top. If a change affects your choices, we will ask for your consent again.
This policy is available in English and Marathi (मराठी). If the two seem to differ, please contact us.
